Sophos enterprise console stopped updating

09-May-2019 00:39 by 5 Comments

Sophos enterprise console stopped updating

You may want to do this to reduce the load on the update manager that is already installed and distribute updates more efficiently.

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It will require your Net MRI has Internet connectivity.

(Details of how to enable Live Protection can be found in this knowledgebase article).

If you do not have Live Protection enabled you will stop seeing the new detections once has been downloaded by your endpoint computers (released at Wed, 0000 UTC).

Updated article below: Some Sophos customers have reported detections today of Shh/Updater-B.

Many of these reports involve detections of Sophos’s own code, but there are a number of third-party applications which are also being identified.

If User Account Control (UAC) is enabled on the computer, turn off UAC and restart the computer.

You can turn UAC on again after you have installed the update manager and subscribed to Sophos updates.

This would make more sense to me if the updates were installed a day (or week) before the error occurred.

Although this post was almost a year old and handled software of 2 minor versions back (4.5 instead of 4.7), I decided to give it a try anyway. NET Framework 4 for Windows Server 2008 x64-based Systems (KB982671) and the Client Profile (and 2 reboots), the Sophos Enterprise Console started to display current data again.

Sophos would like to reassure users that these are false positives and are not a malware outbreak, and apologises for any inconvenience.

If you have Live Protection enabled, you should stop seeing these detections as the files are now marked “clean” in the cloud.

If your Net MRI does not have internet access, a manual upgrade will be required!

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